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Privacy Policy

Last Updated: October 2025

At Falcon Dental Center, we are committed to protecting your privacy and ensuring that your personal and medical information is handled with care, confidentiality, and transparency.

This Privacy Policy explains how we collect, process, use, disclose, and safeguard your information when you visit our website https://falcondental.om or engage with our services.

1. Legal Framework

  • This Privacy Policy complies with the Personal Data Protection Law of the Sultanate of Oman (Royal Decree No. $6/2022)$ and Ministry of Health regulations.

2. Information We Collect

  • Personal Information: name, contact details, ID, and appointment data.
  • Health & Medical Information: dental history, X-rays, lab results, prescriptions, and treatment records.
  • Website Data: IP address, browser, cookies, and analytics data.

3. Purpose of Data Processing

  • To manage appointments, treatments, and billing.
  • To send reminders and service updates.
  • To comply with legal and healthcare obligations.
  • To improve website and patient experience.

4. Legal Basis for Processing

  • Explicit consent from patients.
  • Contractual necessity for healthcare delivery.
  • Legal compliance with MOH and PDPL requirements.
  • Legitimate interest for service improvement.

5. Data Sharing and Disclosure

  • Shared only with authorized healthcare providers and trusted service partners under confidentiality agreements.
  • Data may be shared with authorities as required by law.

6. Cookies and Website Analytics

We use cookies for better performance and analytics.

  • You may disable cookies via browser settings, though some features may not function properly.

7. Data Retention

  • Data is retained only as long as necessary for service delivery and legal compliance.
  • After retention, data is securely deleted or anonymized.

8. Data Security

  • We use encryption, access control, and regular audits to protect data integrity.
  • Only authorized personnel have access to sensitive data.

9. Your Rights

  • Right to access, correct, or delete data.
  • Right to withdraw consent or restrict processing.
  • Right to lodge a complaint with regulatory authorities.

10. International Data Transfers

  • Data is stored in Oman but may be securely transferred abroad for cloud or insurance purposes with adequate safeguards.

11. Updates to This Policy

  • This policy may be updated periodically. The latest version will always be available on our website.

12. Contact Information

  • Falcon Dental Center
  • Muscat, Sultanate of Oman
  • Website: https://falcondental.om